1 files changed, 39 insertions, 0 deletions
diff --git a/src/lib/hooks/useCreateSupportLink.ts b/src/lib/hooks/useCreateSupportLink.ts
new file mode 100644
index 000000000..5ec7578c5
--- /dev/null
+++ b/src/lib/hooks/useCreateSupportLink.ts
@@ -0,0 +1,39 @@
+import {useCallback} from 'react'
+import {msg} from '@lingui/macro'
+import {useLingui} from '@lingui/react'
+
+import {useSession} from '#/state/session'
+
+export const ZENDESK_SUPPORT_URL =
+  'https://blueskyweb.zendesk.com/hc/requests/new'
+
+export enum SupportCode {
+  AA_DID = 'AA_DID',
+}
+
+/**
+ * {@link https://support.zendesk.com/hc/en-us/articles/4408839114522-Creating-pre-filled-ticket-forms}
+ */
+export function useCreateSupportLink() {
+  const {_} = useLingui()
+  const {currentAccount} = useSession()
+
+  return useCallback(
+    ({code, email}: {code: SupportCode; email?: string}) => {
+      const url = new URL(ZENDESK_SUPPORT_URL)
+      if (currentAccount) {
+        url.search = new URLSearchParams({
+          tf_anonymous_requester_email: email || currentAccount.email || '', // email will be defined
+          tf_description:
+            `[Code: ${code}] — ` + _(msg`Please write your message below:`),
+          /**
+           * Custom field specific to {@link ZENDESK_SUPPORT_URL} form
+           */
+          tf_17205412673421: currentAccount.handle + ` (${currentAccount.did})`,
+        }).toString()
+      }
+      return url.toString()
+    },
+    [_, currentAccount],
+  )
+}